SmarterTrack Mobile1.0.15

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.

This includes access to:

Ticketing
- Take/transfer tickets
- Reply to tickets
- Set follow-ups
- Add comments
- Upload files/attachments
- Ticket translations
- Much more!

Live Chat
- New chat and/or chat message notifications
- Take/transfer chats
- Reply to chats
- Coach agents in a chat
- Live chat translation
- Much more!

Call Logging
- Create new call logs
- Add notes/descriptions
- Add/edit call times
- Much more!

Task Management
- Create new tasks
- Change status, priority, time estimates, etc.
- Add updates
- Much more!

And includes additional features such as:
- Light and dark themes
- In-App notifications for live chats
- Work across all Brands
- FaceID and TouchID supported for log in
- Group and agent management
- Run manual events

Version History - AI Summary for tickets 1.0.15 Sep 25 Security Fixes
Bug Fixes 1.0.14 Jul 8 Several bug fixes
Increased security around password storage 1.0.13 May 19 Add required dependencies for logging 1.0.11 Apr 13 Fixed some bugs and added 2FA support. 1.0.10 Mar 19 Fixed some bugs 1.0.9 08/30/2024 Updated project dependencies and fixed several minor bugs. 1.0.8 03/21/2024 Various Changes 1.0.7 02/28/2023 Various Fixes and Improvements 1.0.6 02/24/2023 New features and bug-fixes include:

ADDED: Added idle times to the live chat header
ADDED: Chat Idle Warning
ADDED: Forms support
ADDED: Manual Events support
ADDED: Popup text editor
ADDED: Survey Support
CHANGED: Ticket draft styling so its more obvious
FIXED: After saving a draft, the ticket view should refresh so you can see it in the parts list
FIXED: Copy text from live chat or ticket messages.
FIXED: Custom search sometimes showing a ticket multiple times
FIXED: Discrepancy between mobile app and web interface behavior when removing recipients in ticket replies
FIXED: Exception when transferring items
FIXED: If a ticket reply includes an attachment, after sending the ticket, you have to manually refresh the ticket in order to see your response or changes to the ticket details.
FIXED: Improved in app camera quality to 1080p.
FIXED: SVG for logos
FIXED: Some tickets hang during Reply All> Send operation leading to duplicate replies if the user continues to click Send
FIXED: Success messages are inconsistent
FIXED: Ticket Reply All to and cc addresses were not being filled correctly
FIXED: Ticket custom fields could scroll downwards infinitely
FIXED: Unable to change "Closed" ticket to "Closed and Locked" from the mobile app
FIXED: User Info on Tickets shows "Anonymous Chat" above users email address information but header should be worded differently
FIXED: When modifying multiple selection Custom Field on ticket the value resets to the previously selected value or fails to refresh until next update
FIXED: display Phone number in call log list
FIXED: highlighting canned replies is hard at times
FIXED: iPhone shake to undo
PERFORMANCE: Improved speed of some UI elements 1.0.4 10/28/2022 New features and bug-fixes include:

ADDED: Backing out of an unsaved ticket reply will now warn agent that information may be lost.
ADDED: Logout now shows a confirmation modal .
ADDED: On ticket compose windows, email addresses can now be deleted from the Send To page.
ADDED: Support for un-editable comments and comment links (such as those on tickets created from community threads).
ADDED: Task grid now shows the status of each task.
ADDED: Ticket list will now show duration and idle time.
CHANGED: In the Live Chat list pane, "Chat Ended" text has been removed.
CHANGED: New call logs now default to incoming.
CHANGED: New tasks now default to "In Progress".
CHANGED: Updated to Flutter 3.3
FIXED: Active groups would sometimes show the data of a prior selection.
FIXED: Auto-correct has been disabled on all Email Address fields to prevent devices from trying to spell check emails.
FIXED: Dark mode styling in Active Groups was corrected.
FIXED: Email address field in create ticket should not uppercase letters automatically.
FIXED: Enabling/disabling checkmarks in My Groups can be slow to respond.
FIXED: Gallery uploads can take significant time to upload to the server.
FIXED: Incorrect font size was showing on chat list.
FIXED: Incorrect warnings were showing up if you clicked Back during connection setup.
FIXED: Multiple bottom-bar notices will no longer be delayed behind other ones.
FIXED: SmarterTrack App does not always reflect latest updates to active tickets.
FIXED: Some tickets were not wrapping or cutting off properly when email field is long.
FIXED: Warnings when adding a new task were not showing until you left the page.
FIXED: When switching between agents in Active Groups, incorrect groups were showing for a brief moment.
FIXED: When using an installation that has only one brand, replying to a ticket briefly shows the Brand selector when expanding "Additional Options". 1.0.3 09/15/2022 Various fixes for bugs reported since the last release 1.0.2 08/30/2022 1.0.1 08/24/2022